NEW DATA: Millennials Were Black Friday’s Big Spenders In 2019

Black Friday is the traditional start of the holiday shopping season and this year 151 million consumers got their Black Friday shopping groove on. This year, that groove was more online than at a physical store, but with all income groups spending at least 25 percent more this year than last. Millennials were the biggest spenders. That’s according to a hot-off-the-presses PYMNTS study of more than 2,000 U.S. consumers to find out what they bought, where they shopped and how they paid. Here’s what we learned.

What did you do the Friday after Thanksgiving? PYMNTS asked 2,000 consumers that very same question – and what they told us may surprise you.

Of course, the day after Thanksgiving in the U.S. is known as “Black Friday” — the traditional start of the holiday shopping season in the U.S. Once upon a time, that meant shoppers lining up outside brick-and-mortar stores at 5 a.m. that day to be among the first to grab those infamous “doorbuster” deals — proudly proclaiming the accounts of their retail adventures at the holiday family gatherings to come — until the smartphone came along.

Today, instead of setting the alarm for 4 a.m. to get in line, consumers go online — popping open apps and letting their fingers and thumbs do the shopping.

This year was no exception.

What our 2,000 consumers told us is probably indicative of your behavior, too.  Our findings suggest that not only is Black Friday increasingly digital, but that going digital has reshaped the holiday shopping experience in many unexpected ways.

For instance, 40 percent of U.S. consumers didn’t shop on Black Friday at all. Those who did shopped at physical stores less. And they did a lot of buying for themselves.

Black Friday shopping — in terms of the number of consumers who observed this holiday shopping ritual — is roughly the same as we saw last year. In 2019, 59.5 percent of U.S. consumers (151 million) bought at least one thing at a store the day after Thanksgiving, down ever so slightly from 61.8 percent (157 million) in 2018. Those who didn’t say they didn’t because of store crowding, that they did not need anything, could not afford it or they prefer to spend their time doing other things. Those who did went hunting for deals (more on that later).

In 2019, we saw consumers are trading standing in line at the physical store more for the ease and convenience of buying online. About one in five consumers (20.4 percent) who shopped on Black Friday only did so online, up 10 percent from 18.6 percent in 2018. One in five consumers (20.2 percent) only went to a physical store to shop on Black Friday in-store, compared to 25.6 percent a year before. That’s a decrease of 21 percent.

The Black Friday reality though is a little mix of both. The Black Friday shopper is an omnichannel shopper with 18.2 percent of shoppers buying online and in the store. That is up slightly from 2018, as a result of fewer people going to the physical store to shop.

We also observed that Black Friday shopping has also become less about shopping for others and more about shopping for “me.”

This year, more than 23.2 percent of consumers said that they spent more than 90 percent of their Black Friday shopping dollars on buying gifts for others, compared to 22.3 percent in 2018. Not quite a quarter — but close — of all Black Friday shoppers said that 90 percent or more of their purchases were for themselves.

We see some interesting differences by shopping channel too.  Slightly more than half (56 percent) of shoppers in the store spent more than 40 percent on “gifts” for themselves this year (compared to 48.2 percent in 2018), while 59 percent of Black Friday online shoppers spent more than 40 percent of their budgets on gifts for others in 2019.

All Consumers Spent More On Black Friday In 2019, But Millennials Spent The Most

Consumers across every income bracket increased their Black Friday spending by 34.1 percent between 2018 and 2019, on average. The largest increase in spending was among those earning more than $100,000 in annual income, who spent $143.70 more than last year. Black Friday shoppers earning between $50,000 and $100,000 per year spent $80.40 more than last year, and those earning less than $50,000 spent $47.10 more than last year, on average.

As a percent of their income, though, the percent of the increase in spending across each of these income brackets was similar. Consumers who earned less than $50,000 per year spent 25.9 percent more in 2019 than in 2018, while those who made between $50,000 and $100,000 per year spent 25.5 percent more. Consumers who earned more than $100,000 in annual income were the outliers here, having spent 34.1 percent more on Black Friday than they did last year.

This year, millennials were the big Black Friday spenders, shelling out an average of $509.50 on Black Friday purchases this year, compared to an average of just $382.40 in 2018. More millennials in the workforce mean more millennials with money to spend on holiday presents (as well as for themselves).

Bridge millennials, those between 30 and 40 years of age who “bridge” the age gap between Generation X and millennials, spent big, too, shelling out an average $479.40 on Black Friday this year — the second-highest average of any age group.

Both millennials and bridge millennials prefer to buy gifts for others online, with 48 percent and 54.1 percent of their Black Friday spend for holiday gifts happening online and not in physical stores.


Deals Drive Black Friday Shoppers To The Physical Store – But Not As Much As They Used To

Not surprisingly, given Black Friday’s roots in physical retail, retailers have trained shoppers that Black Friday is “deal day” and to expect those big “doorbuster” savings in their stores. And that is what still drives many shoppers to the physical store on that day. This year, 53 percent of consumers who bought at least one item in-store said that they did it to get access to those special deals.

But the percent of Black Friday shoppers who do that is down from last year when 59.1 percent of Black Friday shoppers said they specifically went to the physical store to get a deal.

Ease and convenience, which drives so much of the consumer’s online shopping experience every other day of the year, also seems to be driving the behaviors now of Black Friday shoppers. Deals are still key, but convenience trumps the deal for most – and mostly because consumers can now get many of the same great deals online. Sixty-five (65) percent of Black Friday shoppers who bought at least one thing online, did so at least in part because it was easy and convenient. In-store deal hunters, apparently show an abundance of patience, spending as many as 8 hours or more tracking them down.

Buying Clothes Topped The Black Friday Shopping List Again In 2019

Black Friday spending in both 2018 and 2019 was primarily driven by purchases of clothing and accessories, with a sharp increase in the number of consumers making those purchases online. Even though just as many Black Friday shoppers who bought clothes bought them in the physical store this year (57.3 percent in 2019, 57.8 percent in 2018), nearly as many made those purchases online. In 2019, 56 percent of Black Friday shoppers who bought clothes did so online, up from 49.7 percent in 2018.

Electronics came in second place again this year, but with a shift to online purchasing as well. Only 44.6 percent of respondents who shopped on Black Friday this year bought electronics in-store, down from 48.3 percent who did so last year. We found that 51.6 percent of respondents who shopped on Black Friday this past weekend bought electronic goods online, up from 47.4 percent who did so last year.

Credit cards, debit cards and cash – in that order – were what Black Friday shoppers used to pay for their purchases. And shoppers used them mostly at Amazon and Walmart.

Credit cards, debit cards and cash were kings on Black Friday as more than 50 percent of all Black Friday shoppers chose credit when checking out at the physical store or online. As seen in Figure 8, 49.3 percent of brick-and-mortar shoppers and 54.3 percent of online shoppers used credit cards to pay for what they bought in 2019, with 42 percent and 36 percent of Black Friday shoppers opting for debit cards in-store and online, respectively.

PayPal saw a big uptick online by Black Friday shoppers, with roughly a quarter of all Black Friday online shoppers using it to make a purchase. So did Amazon Pay, not surprisingly since nearly three-quarters of Black Friday shoppers in our study reported making at least one Black Friday purchase at Amazon using their buy button.

Alt credit providers, including PayPal Credit, Affirm, Afterpay, Sezzle and Klarna were among the options that a few Black Friday shoppers said they used at least once, as well.

Consumers also reported using credit cards less often online this year as they did last year. We attribute at least part of that reported shift to be the result of an increase in the use of online wallets like PayPal and the other “Pays” that have registered credit card credentials available to enable their purchases.

Even millennials used credit cards to pay for their purchases, with 49.2 percent reporting that credit cards were how they paid for their online Black Friday purchases and 46.5 percent saying they paid using credit cards for in-store purchases. Millennials also reported using debit (41.1 percent online and 45.2 percent in store) as well as alt payments providers, including the Pays and alt credit platforms. Bridge millennial payments preferences reflect nearly identical payments preferences.

As mentioned, Amazon topped the list of all Black Friday shopping destinations, with 73 percent of Black Friday shoppers making at least one purchase there. A distant second is Walmart with 38 percent and large national chains such as Macys and Nordstrom, with roughly 28 percent of Black Friday shoppers making a purchase those stores.

Black Friday Is Just The Beginning, And Not The End, Of The Consumer’s Holiday Shopping

As you no doubt noticed, the consumer’s inbox was flooded with Black Friday deals long before Black Friday. Pre-Black Friday deals and VIP access to Black Friday specials have made Black Friday a multi-day shopping event that bleeds into Cyber Monday and the mad rush to the holiday finish line.

It’s a good thing.

Eighty-two percent of the consumers in our survey plan to finish purchasing holiday gifts after Black Friday, with 6 percent saying they will not be done until after Christmas.  As long as retailers continue to deck the halls with deals, consumers, it seems, will continue to let their fingers and thumbs do the shopping.


Mobile Payments for Small Businesses: Is Your Business Field-Ready?

No one wants to turn down a sale because they can’t accept the offered payment method. That’s why credit card processors exist in the first place—because businesses need to accept credit cards to compete in the modern marketplace.

But in an increasingly mobile society, only accepting payments by POS or desktop payment integration may be costing merchants valuable business. Portable, app-linked card readers, which enable mobile payments for small businesses, are steadily gaining popularity. They give merchants the ability to take payments on the go, whether they’re at a trade show, on a jobsite, or operating a pop-up shop.

These hand-held devices not only allow merchants to close more deals, they also enhance a business’ sense of professionalism and deliver a more seamless payment experience for the customer. Without certain key features, however, mobile payment options can feel like more trouble than they’re worth. We’ve made a list of what to look for when you want to start accepting mobile payments for small businesses.

1. Accounting software integration

If your mobile card reader doesn’t connect to your accounting or ERP software, you’ll have to manually reconcile any mobile payments you take. That can seem like a massive step backward if you’re currently using a desktop payment integration that automatically posts payments to your invoices. You might be able to accept payments faster with a mobile device, but your accounts receivable and general ledger won’t update accordingly.

To circumvent the time-consuming task of manual reconciliation, you need a mobile app or reader that can integrate with your accounting or ERP software to sync your payments back to your accounts receivable and general ledger.

2. Multi-layer security

For many businesses, the chief concern when it comes to implementing new payment acceptance methods is security. Taking credit card payments in the field can seem riskier than in-store or online transactions. Many mobile payment apps employ the same security measures as desktop payment integrations, however, and mobile EMV readers are just as safe as the physical terminals used in brick-and-mortar store locations. Mobile payment options are considerably less risky than cash acceptance or credit card imprinting in terms of loss and theft.

For peace of mind and PCI compliance, find a mobile solution that keeps data secure with tokenization, encryption, and TLS 1.2 compliance. Whether you’re looking for an app or a card reader, you don’t have to sacrifice data protection for convenience. Plus, tokenization allows you to store an encoded version of your customer’s credit card number, so you can conduct future transactions with repeat customers by tapping a few buttons without having to enter their card number again.

3. Inventory and customer information access

Some mobile payment apps go beyond payment acceptance and allow you to access and update your inventory and your customers’ information while you’re out in the field. With this functionality, you don’t have to try to remember the parts you used on a job until you return to the office, and you won’t unexpectedly find a product out of stock. You’ll also be able to view and edit your customers’ information for easy communication and verification.

4. Dependable support

Implementing a mobile payment option might sound time-consuming, but a good support team will provide free training and walk you through installation and setup so that you’ll be ready to accept mobile payments in no time. Plus, they’ll be readily available to help you sort out any technical difficulties that may arise.

Look for a mobile payment solution backed by an in-house support team that’s located in the United States and available 24/7.

5. Flat rate fees

The most significant differentiator among mobile payment solutions, after integration and data sync capability, is cost. Several providers offer free swipe readers and apps, but their processing fees are often higher than their competitors’, and they may charge an additional monthly service fee. Some providers only integrate with one accounting or ERP platform. Others charge higher rates for keyed-in transactions than they do for swiped transactions.

To ensure that your mobile payment solution is as cost-effective as possible, your best option is to find a payment integration that offers a mobile POS or app for no additional charge. Your mobile payments will sync back to your accounting or ERP software, and your processing rate will remain the same whether you’re accepting payments online, over the phone, or in person.

The answer is yes

If you’re asking yourself whether accepting mobile payments for small businesses is a worthwhile endeavor, it’s definitely time for you to dive in. Use these tips to find a mobile payment acceptance method that will boost your sales without setting you back with manual invoice reconciliation or increasing your processing fees. Accepting payments on the go doesn’t have to be complicated!

Source: https://www.centurybizsolutions.net/mobile-payments/mobile-payments-for-small-businesses/